Learn About Thunderbird Support Articles And How YOU Can Help

Welcome to part 1 of a special 2-part Office Hours all about Community Support! Heather, Monica, and Wayne speak with User Support Specialist Roland Tanglao. Roland has been a long-time Mozilla Support (SUMO) regular, as well as a member of the Thunderbird community. A large part of Roland’s current work is on the Thunderbird side of SUMO, writing and updating Knowledge Base (KB) articles and responding to user questions in the forums. Roland takes us through the who, what, and how of writing, updating, and translating Thunderbird KB articles. If you’ve ever wanted to write or translate a KB article, or wanted to suggest updates to one that seems out of date, Roland shows you how and where to get started. Documentation is a great way to become an open source contributor, or to broaden your existing involvement. 📥 PDF of Roland's presentation: https://blog.thunderbird.net/files/2024/07/SUMO-Knowledge-Base.pdf 🔗 NEED SUPPORT? * Thunderbird Community Support (SUMO): https://mzla.link/