"Global Delivery Evolution" with Anurag Sethi

The discussion featured Anurag and the host, BITS Pilani alumni (1992–1996), who connected in Munich. Anurag's career began in pharma before he transitioned to IT around 2003, during the Y2K and IT revolution. Early outsourcing involved transition teams securing large 3–5 year deals and transferring knowledge, often facing hostile reactions from staff who felt their livelihoods were threatened. However, Anurag stressed that India’s success was driven by its **talent** pool, with cost serving only as a bonus. This talent evolution moved the delivery ecosystem up the value chain, shifting from operations towards development, design, strategy, and R&D labs, and fueling GCC growth. Anurag moved to Munich in 2013 for Infosys's BMW project, noting the German market was just beginning to adopt global delivery models. Acceptance of English as the common business language was key to leveraging global talent. Later, managing alliances for HP Software, Anurag became the bridge to major Indian SI