The BBC has apologised to the family of the young person at the centre of the Huw Edwards furore after a review into how non-editorial complaints are handled at the corporation.A report, commissioned in the wake of the scandal, has found a need for "greater consistency" in how complaints at the corporation are processed.

The BBC has apologised to the family of the young person at the centre of the Huw Edwards furore after a review into how non-editorial complaints are handled at the corporation.A report, commissioned in the wake of the scandal, has found a need for "greater consistency" in how complaints at the corporation are processed.