Secretary of State issues an ultimatum to energy suppliers | VRT NWS: news

The Federal State Secretary responsible for Consumer Protection Eva De Bleeker (Flemish liberal) has told VRT News that she has told energy suppliers that they have one week to come up with a “clear step-by-step plan” for the setting up of a performant customer service department. Speaking in an interview with VRT News’ televised Sunday morning topical discussion programme ‘De zevende dag’, Ms De Bleeker said that despite persistent requests and fines issued by the Economic Inspectorate, some en