Government to launch new water ombudsman to boost consumer protection | Daily Mail Online

Steve Reed is set to announce tougher protections for consumers amid declining trust in the water industry.The Environment Secretary will commit to setting up a new water ombudsman with legal powers to resolve disputes, rather than the current voluntary system that is thought to lack teeth.The changes, which will expand the role of the Consumer Council for Water, will bring the sector into line with other utilities by creating a legally binding consumer watchdog.